Why can't I recharge diamonds for a 1v1 video chat?

If your recharge for a 1v1 video chat fails, please check if your network connection is stable and ensure you have a sufficient balance. We recommend you update the app to the latest version or try a different payment card to continue your 1v1 video chat. If you still cannot recharge for a 1v1 video chat, please contact our support team via Chamet Web Login: Access Your 1v1 Video Chat.