Chamet Account & Login — Help

Can I use Chamet on mobile and desktop?

Yes! You can enjoy a high-quality video chat on both mobile and desktop browsers via our official Chamet - Live Video Chat&Meet. No installation is...

How do I set up a profile on the video chat app?

To join, simply register your account on our official video chat app. You can sign up using Google, Facebook, or your phone number. Once verified,...

How can I update my login information?

You can manage your linked accounts by visiting "My Profile" within the video call app interface. For your security, never share your OTP with anyo...

Can I use my 1v1 online chat account on multiple devices?

Yes. Your 1v1 online chat history and diamond balance are synced across all platforms. You can seamlessly switch between your mobile device and you...

Why is real-person verification required?

We use "Real-Person" verification to ensure you match with genuine people. This trust signal is vital when you video chat with new friends and impr...

How do I permanently delete my account?

You can request account deletion via the settings in your video chat app. Note that your facial data for an online video chat profile cannot be reu...

What are the level requirements for Diamond VIP (SVIP) on this video chat app?

Diamond VIP Requirements: Pink Diamond: Level ≥ Lv10 and recharged ≥100M diamonds in any of the last 3 months. Blue Diamond: Level ≥ Lv10 and recha...

What are the specific SVIP privileges in the Chamet app?

SVIP users on Chamet enjoy exclusive video call app privileges: Consumption Return: Top-ups during SVIP enjoy +5% extra Consumption Return. Invisi...

How does the "Mystery Man" function work when I talk to strangers?

This is a premium privilege for SVIP users on our video chat app. The Mystery Man and Invisibility modes cannot be activated at the same time. Unli...

Why can't I pass the Chamet face verification?

Possible reasons why you are unable to pass face verification on our video chat app include: Multiple accounts: In Chamet, one face can only be use...

Can I use one face to verify multiple accounts to speak to strangers?

No, to maintain a safe online video chat environment, one person can only pass the face verification for one Chamet account. If you want to verify...

How do I permanently delete my Chamet account?

To delete your account, go to "Settings" — "About Us" — "Delete Account." After deleting your account, you will have 14 days to log in and recover...

How do I change my login information for online video chat?

Go to "My Profile" and scroll down to choose the information you want to change. Notice: Never share your OTP (One-Time Password) with anyone; this...

Can I bind my old phone number to a new Chamet ID?

If a phone number has been linked with an account, it cannot be linked to a new account even if the old account has been deleted. This policy helps...

How do I improve account security for a safe live talk?

Security Recommendations for a safe live talk: Create a strong password (8+ characters with letters, numbers, and symbols). Bind both your phone nu...

Why did my Chamet cover poster fail for "not myself"?

Please use a real photo of yourself to ensure it matches your face verification. Avoid excessive beautification or photo editing that may distort y...

Can I change my country or region to talk to strangers in other areas?

Your country/region is determined by your mobile IP location and your phone number country. This cannot be manually changed. This policy ensures th...

Why is my Chamet profile frame or entry effect unavailable?

If your diamond balance is less than 2,000 (Level 0), all level privileges will temporarily be suspended. After your balance reaches 2,000 or more,...

Why is my profile frame static during videochat random sessions?

This may happen if your device has been detected as a lower-end model. We have disabled animations to ensure smoother performance and a better over...

Why does my Chamet location only show a "Hidden" button?

If you have allowed Chamet to access your location but still only see the "Hide" button, try restarting your phone. If the issue persists, make sur...

What are the account limits if I block a chat video stranger?

Blocked users will experience the following: They will be unable to send you any messages. They will be unable to follow you mutually. They will be...

How do I remove a user from my Chamet blacklist?

Please go to "Settings" — "Blacklist" and find the corresponding user to unblock. Once unblocked, you can speak to strangers again or invite them t...

How do I recover hidden messages from a 1v1 live chat?

Find the hidden user's profile through an ID search or your Gifting list. Select "Send Message" in the user's profile and send any message. Return...

Why did my Chamet chat history with a friend suddenly disappear?

This usually happens because you cleared the system cache or uninstalled the app. Cleared messages cannot be restored. To keep in touch with a free...

How can I change my gender to better match and meet?

If an opposite-gender person appears on screen during your live stream or random chat video, the system will automatically change your gender for s...

How do I appeal a Chamet account ban for a 1v1 violation?

To keep Chamet a healthy platform, every user must obey our rules. If you disagree with a punishment, please use the complaint function and wait fo...

How does the level system work for a male user in a random video call?

For male users, your level increases with the recharge amount or consumption of diamonds. Please check the in-app level chart to see how many diam...

How does the Chamet level system work for female users?

The level of a female account is based on the total beans earned within one month. Please note that "Last Month Earning" and "This Month Earning...